Preferred vendor of Assisting Hands

Bad books kill
good senior care companies.

Whether you're four years behind or just running out of weekends, answercare gets you current and keeps you clean.

Book a 30-minute discovery call
The real cost

When the books fall behind,
the business pays for it.

Most senior care owners don't realize how much bad books are costing them — until the cash isn't there. The damage shows up at three levels.

01
Practical

You don't know where the money's going.

Medicare and Medicaid reimbursement timing makes the mess worse — 60 to 90 day lag between service and payment, and the books are the only thing that can show you what's actually coming in versus going out.

02
Emotional

You can't sleep when payroll is Friday.

Caregiver payroll isn't optional. It's compliance. When you don't know if the cash is there, the stress doesn't stay at the office — it follows you home, every Thursday night.

03
Existential

Cash shortage closes good companies.

Cash shortage is the #1 reason small businesses fail. In senior care, it's almost always because the books weren't telling the owner the truth in time to act.

82%
of small businesses fail because of cash flow problems1 — and in senior care, the cause is almost always books that didn't surface the truth fast enough.
1 U.S. Bank study by Jessie Hagen, cited by SCORE / U.S. Small Business Administration.
Book a 30-minute discovery call
How it works

Three steps. No surprises.

The process is the same for every client — whether you're four years behind or just want a second pair of eyes on next month's books.

01

Book a discovery call.

30 minutes via Calendly. We listen first — what's broken, what's working, what's keeping you up at night. No sales script.

02

Review your proposal.

We assess your current state, scope the work, and send a proposal via DocuSign. Pricing is on the table from day one — no quote-on-request games.

03

Onboard in 7 days.

Sign the agreement and we're live within a week. No 20-hour onboarding. No "let me get back to you in three weeks." Just clean, current books.

Pricing

As low as $750/month.

Three tiers based on monthly transaction volume. Pricing on the table from day one — no "request a quote."

Level 1
$750/ month
Up to 300 transactions/month
  • Transaction verification
  • Bank & credit card reconciliations
  • Accuracy review & quality control
  • Profit & Loss reports
  • Balance Sheet reports
  • Cash Flow reports & projections
Get started at $750
Most popular
Level 2
$900/ month
Up to 500 transactions/month
  • Everything in Level 1
  • Higher transaction throughput
  • Real-time access — log in any time
  • Daily, monthly & yearly cash forecasting
  • Tax-ready books, all year round
Start with the most popular plan
Level 3
$1,200/ month
501+ transactions/month
  • Everything in Level 2
  • Higher-volume transaction handling
  • Priority response from your team
  • Bank-ready for loans, year-round
  • Confident financial decisions, every month
Talk to us about Level 3

Optional Add-Ons

Stack on what you need. Stop when you don't.

Invoicing support
$13/hr
Payroll journal entries
$13/hr
Catch-up — under 1 year backlog
30%off
Catch-up — over 1 year backlog
40%off
Chart of Accounts setup
$300one-time
One-time setup fee
$300one-time
Book a 30-minute discovery call
Catch-up

Behind on books?
We've cleaned up worse.

Four years of messy books. Receipts in shoeboxes. QuickBooks files that haven't been opened since 2022. We've seen worse than yours, and we don't judge.

If you're filing personal taxes on extension this October, books need to be current by late August. We've turned a year of backlog around in six weeks before — tell us where you are and we'll tell you what's possible.

“We've cleaned up four years of messy books for senior care owners. We've seen worse than yours.”
Backlog < 1 year
30% off
Catch-up cleanup pricing
Backlog > 1 year
40% off
Multi-year cleanup pricing
Book a 30-minute discovery call
What clean looks like

What your books should look
like by the close of every month.

Senior care has its own bookkeeping pattern — reimbursement lag, caregiver payroll, multi-payer revenue, IRS deadlines that don't bend. Here's what “current and clean” looks like for an operation like yours, every month, without you chasing it.

“Clean books for a senior care company isn't generic bookkeeping with the agency's name on it. It's reconciliations that account for the 60–90 day reimbursement lag, payroll that maps to aide hours and overtime, and a monthly close that tells you on the first of the month whether next payroll is funded. That's the standard. Anything less is the reason owners get to year three with IRS penalties.”

CY
Chris Yap
Founder, answercare
What lands on your desk by the 5th of every month
  • Books current to the month. Every transaction reconciled. Every account matched. Nothing in arrears.
  • Reimbursement-aware cash forecast. Cash projections that reflect what's actually arriving, not what's been billed.
  • Payroll mapped to caregiver hours. Aide overtime, holiday rates, and reimbursement timing reconciled against payroll runs.
  • Tax-ready, not tax-panicked. Monthly close means your CPA gets a clean handoff in April, not a four-month cleanup project.
Founding senior care pilots

We're building the senior care bench. The first few clients set the bar.

answercare's answering service has served senior care companies nationwide for years. The bookkeeping practice is newer — and that's the offer. We're taking on a small group of founding senior care clients with discounted pricing in exchange for the case studies that will anchor this page next quarter.

  • Direct access to Chris and Arianne, not a junior assigned to your account
  • Founding-client rate, locked for 12 months — well below the published tiers above
  • The same SLA, deliverables, and security standard listed below

Specific founding-client pricing confirmed on your discovery call.

Book a 30-minute discovery call
The team

Real people behind your books.

You're not hiring software. You're hiring the people who will know your business, your reimbursement timing, and your payroll cycles by name. Here's who they are.

Chris Yap, Founder & CEO of Answer Care
Founder & CEO

Chris Yap

Chris built answercare to serve a single industry on purpose. He was raised by his grandparents — senior care isn't a market segment to him, it's where his family came from.

Read more

That's why answercare's team is trained for the operators caring for people like the ones who raised him. Today answercare is a preferred vendor of Assisting Hands and serves senior care companies nationwide through its 24/7 answering service. The bookkeeping practice extends that same operational discipline into your books — the team that already knows your industry, now handling your reconciliations, your reimbursement timing, and your caregiver payroll.

What that means for you: the people closing your books every month already live inside the senior care world — with other operators who run businesses just like yours.

Preferred vendor of Assisting Hands
Arianne Rulloda, Head of Finance & Bookkeeping Operations at Answer Care
Head of Finance & Bookkeeping Operations

Arianne Rulloda

Leads the operational team behind answercare's bookkeeping service, ensuring accuracy, consistency, and timely reporting across all client accounts.

Read more

Focused on building reliable processes that support growth without adding operational burden — the close-the-month systems that mean owners get their books on the same day every month, in the same format, without anyone chasing.

What that means for you: the person responsible for your monthly close has built the system that produces it — not just the person running through it.

The person you'll work with month-to-month
What you get

What lands in your inbox
every month.

No vague deliverables. No "we'll handle it" black box. Here's exactly what you're paying for — and what hits your dashboard each month.

Real-time transaction reporting

Log in any time. See every transaction, categorized and reconciled. No waiting for month-end.

Reconciled bank records + P&L

Every account matched to the dollar. Profit and loss reports that reflect what actually happened.

Cash forecasting that accounts for reimbursement timing

Daily, monthly, and yearly cash position projections that factor in Medicare and Medicaid 60–90 day lag.

Loan-readiness

Banks require clean books before approving loans. Yours stay loan-ready year-round — no scramble when you need capital.

Caregiver payroll-ready records

Compliance-clean records that hold up to a payroll audit and integrate cleanly with your payroll provider.

Tax-ready, year round

No 90-day scramble in March. Your books are tax-ready every month so April is a non-event.

One team, both services

Same team also answers
your phones.

answercare runs a 24/7 live answering service for the same senior care companies the bookkeeping team serves. One team. Two services. One accountable leadership.

Bookkeeping

$750–$1,200/mo. What you're here for.

24/7 Answering

$500/mo+. Trained for empathy with elderly callers.

Need both?
Ask about answering for your senior care business
The four alternatives

Four ways to handle your books.
Three of them break.

Most senior care owners are weighing one of these four. Each one fails for a different reason — and the failures show up in your cash flow, not in your bookkeeping.

The alternative
How owners describe it
Where it fails
DIY in QuickBooks
"I'll just do it myself on weekends."
Categorizing Medicare/Medicaid receivables, tracking caregiver hours against reimbursement, and reconciling 60–90-day payment lags eats every weekend. By month 3 you're behind. By year-end, you're paying penalties you could have deducted away.
Local part-time bookkeeper
"My neighbor's friend does books."
Rarely understands reimbursement timing, caregiver wage/hour compliance, or how aide overtime hits your P&L. No redundancy when they go on vacation — and when an audit letter arrives, neither of you knows where to start.
Generalist online services
"I saw an ad. Looks cheap."
Built for SaaS and e-commerce. Don't know what a Medicare Cost Report is. Rotating bookkeepers mean re-explaining your business every quarter. When Bench Accounting collapsed on December 27, 2024, it dropped 12,000+ U.S. small businesses1 four days before year-end.
Tax accountant
"I'll wait until tax time."
If they do your books, it's as a tax-prep input — not a monthly management tool. You won't see your real cash position until April, by which time the reimbursement-timing decisions you needed to make in October are gone. Hourly billing means every question about a caregiver expense costs you.
answercare
"Finally — someone who already knows what aide overtime costs me."
The team that already serves your industry through answercare's answering service now handles your books. Same people every month — no re-explaining your aide overtime, your reimbursement timing, or your Medicare Cost Report. Capped monthly pricing means asking questions doesn't cost you anything.

The first four are how senior care owners get to year three with bad books.
The fifth is how they don't.

1 TechCrunch, Dec 27, 2024 — "Bench shuts down, leaving thousands of businesses without access to accounting and tax docs." Customer count corroborated by CBC News, GeekWire, and Bench's own pre-shutdown disclosures.

Trust & security

Your books, properly protected.

Senior care companies handle protected information. The bookkeeping team that handles your books should hold the same standard.

QuickBooks Online trained

Our team is trained in QuickBooks Online and follows standardized processes for accuracy and consistency.

Encryption at rest and in transit

Data is protected through secure, industry-standard platforms with encryption at rest and in transit.

Role-based access with audit trail

Access is limited based on role, so only authorized team members handle your books. All changes are tracked for accountability.

HIPAA-aware data handling

Built for healthcare and homecare data from day one — the same standard answercare applies to its 24/7 answering service.

FAQ

The questions that come up
on every discovery call.

Answers to the six questions senior care owners ask most often before signing on. Anything else, bring to the discovery call.

How is this different from my CPA?
CPAs are built for tax filing — one event a year. We're built for monthly cash visibility — the thing your business actually runs on. Most owners need both. We handle the monthly books that make your CPA's job easier and your tax bill smaller.
Do you understand Medicare and Medicaid reimbursement timing?
Yes. The 60–90 day reimbursement lag is one of the main reasons generic bookkeeping breaks down for senior care companies. Our forecasting accounts for it. Your cash projections reflect what's actually coming in, not what was billed.
What if I'm years behind?
We've cleaned up four years of messy books before. There's a 30% catch-up discount for backlogs under a year, 40% for backlogs over a year. We don't judge how it got that way — we just help you get current.
How long does onboarding take?
Seven days from signed agreement to live books. No 20-hour onboarding sessions. We move at the pace of your business, not ours.
What if I also need answering services?
The same team handles both. One leadership group. One accountable point of contact. Different invoice, same standard. Use the secondary inquiry button in Section 09 to ask about adding the answering service.
What happens if I'm not happy?
Talk to your account lead. Then talk to answercare leadership directly. Then, if it's still not right, you cancel with 30 days' notice and we hand off cleanly to your next bookkeeper. No penalties. No long-term contracts. The relationship stays good either way.

Ready to know exactly
where you stand?

30 minutes. No commitment. We listen, we assess, we tell you the truth about what we'd do — whether you hire us or not.

Book a 30-minute discovery call